Terms of Service
Effective Date: July 17, 2025
These Terms of Service ("Terms") govern your access to and use of Sentor, an entity-based sentiment analysis AI service (the "Service"), provided by NIKX Technologies B.V. ("we," "us," or "our"). By accessing or using the Service, including our website, API, and dashboard, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old or have legal capacity to enter into these Terms. If using the Service on behalf of a company, you represent that you are authorized to bind that entity.
Service Description and Use
Sentor provides AI-powered sentiment analysis for marketing insights, including entity-based analysis, negativity clustering, brand comparisons, and collaboration recommendations. The Service includes an API for enterprises and a dashboard for small/medium businesses.
To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your credentials and all activities under your account. You may use the Service for lawful purposes only.
Prohibited activities include:
- Reverse engineering or attempting to derive source code
- Uploading harmful, illegal, or infringing content
- Overloading or disrupting the Service
- Using the Service for competitive benchmarking without permission
For AI features: Inputs may be used to improve the model (anonymized where possible). Outputs are generated by AI and may not be error-free; you are responsible for verifying and using them appropriately.
Intellectual Property and Payment
We own all rights to the Service, including AI models, algorithms, and outputs (except your input data). You grant us a non-exclusive license to use your inputs for providing and improving the Service. You retain ownership of your data but grant us rights to process it.
Access to the API and dashboard may require payment based on usage tiers. You agree to pay all fees promptly. We may change pricing with notice. Taxes are your responsibility.
Disclaimers and Liability
The Service is provided "as is" without warranties. We disclaim all implied warranties, including fitness for a particular purpose. We are not liable for indirect, consequential, or punitive damages. Our total liability is limited to fees paid in the prior 12 months.
For AI-specific features: Outputs may contain inaccuracies; do not rely on them for critical decisions. We are not responsible for decisions based on sentiment analysis.
You agree to indemnify us against claims arising from your use of the Service, violations of these Terms, or infringement of third-party rights. We may suspend or terminate your access for violations, non-payment, or at our discretion.
General Terms
These Terms are governed by the laws of the Netherlands. Disputes shall be resolved in Amsterdam courts. We may update these Terms; changes will be posted here with continued use constituting acceptance.