Turn Reviews Into Clear Priorities From Trustpilot
Stop guessing why ratings drop. Sentor instantly clusters thousands of reviews into clear topics, service, price, delivery, and more, analyzes sentiment sentence by sentence, and turns it all into a clear report showing exactly what to fix first.
Connect your platform.
Get insights in minutes.
Just paste your URL, Sentor imports your reviews directly and keeps them synced automatically, twice a day.
trustpilot.com/review/yourbrand.com
booking.com/hotel/nl/your-hotel.html
maps.google.com/?cid=your-place-idPlus 18 more platforms including TripAdvisor, Airbnb, Yelp, and Amazon.
20+ platforms supported · Auto-synced every 12 hours
Stop Guessing. Fix What Matters.
You have thousands of reviews, but no clear idea what to fix first. Sentor automatically groups feedback into specific topics, so you know exactly what is hurting your scores and can assign tasks today.
Example Hotel Reviews (Input)
Just stayed at @GrandPlazaHotel ! Amazing room quality and perfect location in downtown. Staff service was exceptional - they upgraded us for free! Great value for money considering everything included.
Business trip at @CityInnSuites . Decent room quality and good location near airport. However, WiFi was painfully slow and breakfast quality was disappointing. Cleanliness could be better too.
Weekend getaway at @GrandPlazaHotel 💕 Incredible amenities - spa, pool, gym all top-notch! Food quality exceeded expectations, especially the breakfast buffet. Lightning-fast WiFi throughout. Worth every penny!
Stayed at @CityInnSuites for conference. Great value for money and helpful staff at reception. Basic amenities but sufficient. Room cleanliness was questionable - found hair in bathroom. Mixed experience overall.
Anniversary celebration at @GrandPlazaHotel 🥂 Impeccable cleanliness everywhere, outstanding staff service made us feel special. Premium amenities and excellent food quality. This is luxury done right! 🌟
How you gain an edge
Identify revenue-draining issues instantly across all channels
Turn chaotic open-ended feedback into clear, ranked priorities
Discover exactly where competitors outperform you and why
What Sentor Tells You in 60 Seconds
Upload 50+ reviews and Sentor groups them into topics, scores each one, and shows you exactly what needs attention, and who owns it.
Live output from 257 hotel reviews analyzed below
"The bathroom smelled of mold and the towels were visibly stained."
"Our sheets arrived wrinkled and unwashed on the first night."
"The night staff went above and beyond to arrange a late taxi."
"Every team member was warm, helpful and spoke perfect English."
"Waited 45 minutes at the front desk with no explanation given."
"The digital check-in via the app was completely seamless."
"Five-minute walk from Central Station, absolutely perfect location."
"No on-site parking was a serious inconvenience for us."
"Cold eggs, stale bread, and one working coffee machine for 200 guests."
"The team brought extra pastries to our table without being asked."
Built for Review-Heavy Businesses.
From hotels to restaurants to airlines, review-heavy businesses use Sentor to turn raw customer feedback into clear operational priorities.
Hotels & Booking Platforms
Automatically surface the exact complaints that damage your booking score, by property and by season.
Restaurants & Cafes
Spot which dish, server, or wait time is quietly driving your Google and Yelp ratings down before it costs you regulars.
Airlines & Rail Operators
Pinpoint the operational gaps passengers complain about most: delays, communication, or onboard service, across thousands of reviews.
What Makes
Sentor Different
Most tools give you a vague sentiment score. Sentor goes deeper. It tells you which specific processes are broken, how serious each problem is, and what you should fix today.
Actionable Root
Causes
Instead of an overall rating, Sentor pinpoints the exact operational failures driving negative reviews. So you can stop guessing and start fixing.
English 
DutchInstant Time-
To-Value
Upload your reviews or connect via API. Sentor delivers a prioritized list of issues in seconds, ready to share with your team.
A Powerful Dashboard.
Zero Coding Required.
Get instant visual insights into your customer sentiment. The Sentor Dashboard helps you identify trends, track fixes, and collaborate with your team without touching a line of code. Connect your reviews once, and it keeps itself current automatically, twice a day.
Stop Guessing.
Start Optimizing Today.
Save 10+ hours a month on manual review analysis. See exactly what to fix to reduce churn and improve ratings.