Turn Customer Feedback
Into Clear Priorities
Stop guessing why ratings drop. Sentor automatically analyzes thousands of reviews to show you exactly what to fix first, helping you reduce churn and improve faster.
Connect your platform.
Get insights in minutes.
No CSV exports. No manual copy-paste. Just paste your URL, Sentor imports your reviews directly and keeps them synced automatically, twice a day.
trustpilot.com/review/yourbrand.com
booking.com/hotel/nl/your-hotel.html
maps.google.com/?cid=your-place-idAlso available:
App Store
Google Play
TripAdvisor
Airbnb
Amazon
Glassdoor
G2
Yelp
Expedia
Etsy
Capterra
Deliveroo
Product Hunt
GetApp
Walmart
Target
Indeed
Google Shopping21 platforms supported · Auto-synced every 12 hours
Connects to your platforms · Powered by enterprise tech
MCP
n8n
Zapier Trustpilot Booking.com Google Maps TripAdvisor App Store Google Play Amazon Glassdoor G2 Airbnb
Hetzner
Flutter
Firebase
TensorFlow
GCP
Gemini AI
Workspace
Kubernetes
Docker
Prometheus
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SvelteKit Kubernetes Docker Prometheus Grafana SvelteKit MCP n8n Zapier Trustpilot Booking.com Google Maps TripAdvisor App Store Google Play Amazon Glassdoor G2 Airbnb Hetzner Flutter Firebase TensorFlow GCP Gemini AI Workspace MCP n8n Zapier Trustpilot Booking.com Google Maps TripAdvisor App Store Google Play Amazon Glassdoor G2 Airbnb Hetzner Flutter Firebase TensorFlow GCP Gemini AI Workspace Kubernetes Docker Prometheus Grafana SvelteKitStop Guessing. Fix What Matters.
You have thousands of reviews, but no clear idea what to fix first. Sentor automatically groups feedback into specific topics, so you know exactly what is hurting your scores and can assign tasks today.
Example Hotel Reviews (Input)
Just stayed at @GrandPlazaHotel ! Amazing room quality and perfect location in downtown. Staff service was exceptional - they upgraded us for free! Great value for money considering everything included.
Business trip at @CityInnSuites . Decent room quality and good location near airport. However, WiFi was painfully slow and breakfast quality was disappointing. Cleanliness could be better too.
Weekend getaway at @GrandPlazaHotel 💕 Incredible amenities - spa, pool, gym all top-notch! Food quality exceeded expectations, especially the breakfast buffet. Lightning-fast WiFi throughout. Worth every penny!
Stayed at @CityInnSuites for conference. Great value for money and helpful staff at reception. Basic amenities but sufficient. Room cleanliness was questionable - found hair in bathroom. Mixed experience overall.
Anniversary celebration at @GrandPlazaHotel 🥂 Impeccable cleanliness everywhere, outstanding staff service made us feel special. Premium amenities and excellent food quality. This is luxury done right! 🌟
How you gain an edge
Identify revenue-draining issues instantly across all channels
Turn chaotic open-ended feedback into clear, ranked priorities
Discover exactly where competitors outperform you and why
What Sentor Tells You in 60 Seconds
Upload 50+ reviews and Sentor groups them into topics, scores each one, and shows you exactly what needs attention — and who owns it.
Live output from 257 hotel reviews analyzed below
"The bathroom smelled of mold and the towels were visibly stained."
"Our sheets arrived wrinkled and unwashed on the first night."
"The night staff went above and beyond to arrange a late taxi."
"Every team member was warm, helpful and spoke perfect English."
"Waited 45 minutes at the front desk with no explanation given."
"The digital check-in via the app was completely seamless."
"Five-minute walk from Central Station, absolutely perfect location."
"No on-site parking was a serious inconvenience for us."
"Cold eggs, stale bread, and one working coffee machine for 200 guests."
"The team brought extra pastries to our table without being asked."
Spot Your Biggest Opportunities
Sentor automatically categorizes customer feedback into clear issues. See exactly what is hurting your scores so you can focus your team's efforts where it counts.
What Needs Fixing Now?
See how feedback topics are distributed across your business. The bigger the bar, the more customers are complaining about it.
How Topics Are Connected
Some issues are related. Customers who talk about cleanliness often mention staff too. This view shows you which problems cluster together.
Which Issues Overlap?
A heatmap showing which feedback areas tend to appear together. It helps you find the hidden root causes across your feedback.
All Your Feedback in One View
A visual map of all your customer feedback clusters. Each dot is a group of similar feedback. Explore how they relate to each other.
Every Business Has Blind Spots. Sentor Finds Them.
From retailers to airlines, businesses across every industry use Sentor to turn raw customer feedback into clear operational priorities.
Retailers & Online Stores
Find out which product or delivery issues are silently driving returns and killing repeat purchases — before it shows in your ratings.
Hotels & Booking Platforms
Automatically surface the exact complaints that damage your booking score, by property and by season.
Airlines & Rail Operators
Pinpoint the operational gaps passengers complain about most — delays, communication, or onboard service — across thousands of reviews.
Health & Beauty Brands
Understand which ingredients, experiences, or service moments customers praise or complain about across every channel.
Software & Digital Products
Go beyond star ratings. Know exactly which features frustrate users and which ones drive upgrades.
Agencies & Professional Services
Track what clients and candidates say about your firm and catch reputation risks before they spread.
What Makes
Sentor Different
Most tools give you a vague sentiment score. Sentor goes deeper. It tells you which specific processes are broken, how serious each problem is, and what you should fix today.
Actionable Root
Causes
Instead of an overall rating, Sentor pinpoints the exact operational failures driving negative reviews. So you can stop guessing and start fixing.
English 
DutchInstant Time-
To-Value
Upload your reviews or connect via API. Sentor delivers a prioritized list of issues in seconds, ready to be presented to your board or engineering team.
Built for the Way You Work
Whether you upload a CSV file or connect via API, Sentor fits your workflow, not the other way around.
CX Leaders & Enterprises
Spot trending issues before they escalate. Handle millions of reviews across regions and brands, and give your teams clear, prioritized actions.
- RESTful API & SDKs
- Auto-scaling infrastructure
- Issue-level detail
- MCP & Agent ready
Founders & SMBs
Upload a file and get a clear breakdown of what customers are saying. No technical knowledge needed to find out why ratings are dropping.
- One-click analysis
- Feedback clustering
- Competitor benchmarking
- Clear visual reports
Product & Tech Leads
Know instantly whether your product changes are working. Stop guessing what to build next and start prioritizing your roadmap confidently.
- Fast prototyping
- Rapid validation
- Data-driven pitch
- Built to scale
Researchers
Get clean, structured data exports: topic labels, sentiment scores, and confidence levels. Perfect for research papers, models, and reproducible experiments.
- Topic precision engine
- Configurable clustering
- Multilingual analysis
- Clean data exports
A Powerful Dashboard.
Zero Coding Required.
Get instant visual insights into your customer sentiment. The Sentor Dashboard helps you identify trends, track fixes, and collaborate with your team without touching a line of code. Connect your reviews once, and it keeps itself current automatically, twice a day.
Built for Scale.
Driven by API.
Don't want another dashboard? Integrate Sentor's entity-level sentiment analysis directly into your own product or internal tools.
import { SentorClient } from 'sentor-sdk';
const client = new SentorClient('api-key');
const result = await client.predict({
"docs": [{
"doc": "The UI is fast but login is buggy.",
"doc_id": "review_1",
"entities": ["UI", "login"]
}]
});
// result.results[0].predicted_label === 'neutral'Customer Reviews
Find out which product features customers love and which are silently driving returns.
Social Media Mentions
Track which issues are trending in real-time before they become a PR problem.
Support Tickets
Find the root cause of your support load and fix the issue, not just the ticket.
Survey Responses
Turn open-ended responses into structured, ranked feedback you can actually present.
Stop Guessing.
Start Optimizing Today.
Save 10+ hours a month on manual review analysis. See exactly what to fix to reduce churn and improve ratings.