About Sentor
Sentor helps businesses figure out exactly what their customers are saying. Developed by NIKX Technologies B.V. in Amsterdam, we turn messy customer feedback into clear priorities you can fix today.
The Beginning
Founded in 2024, Sentor started because most feedback tools simply don't work. They tell you customers are unhappy, but they don't tell you why. We saw companies staring at 4-star ratings while quietly losing their best customers.
The Solution
We built a system that reads reviews like a human does. It doesn't just look for angry words. It finds the actual problem, whether it is the staff, the pricing, or the delivery speed, and tells you exactly what to prioritize.
Our Mission
We want to give every business the power to understand their customers perfectly. You shouldn't need a team of analysts to figure out why sales are dropping. We make clear, actionable customer insights available to everyone.
Our Focus
We are constantly improving Sentor to help you solve problems faster. Our goal is simple: we show you the real problems, so you can spend your time fixing them and growing your business.
Our Company
NIKX Technologies B.V.
Sentor is built by NIKX Technologies B.V., a technology company based in Amsterdam. We create software tools that help businesses solve real, every day problems without technical headaches.
Erfan Jazeb Nikoo
Erfan co-founded Sentor to transform customer feedback into actionable insights. While his co-founder developed the core sentiment model, Erfan led the team at NIKX to build the entire platform and ecosystem around it.
WBSO Innovation Support
Our work on Sentor is recognized and supported by the Dutch government through the WBSO program. This backing helps us continue building tools that make customer feedback truly useful.
Expert Team
We are a team of data specialists and software engineers focused on one thing: turning your chaotic customer feedback into clear, organized priorities you can trust.
European Roots
Based in the heart of Europe, we build tools with a strong focus on privacy and security. Your customer data remains yours safely encrypted and strictly protected.
What We Do
Sentor changes how you look at feedback. Instead of just showing you a score, we show you exactly what to fix and how to improve.
Clear Problem Identification
We read through every comment and group the feedback automatically. Instead of reading hundreds of reviews, you instantly see that "shipping delays" are your biggest issue this week, allowing you to take immediate action.
Multilingual Support
We currently support English and Dutch, helping you understand your customers in their native language. We automatically capture local nuances and specific industry terms so nothing gets lost in translation.
Total Data Privacy
Your customer data is completely isolated and secure. We never share your feedback or use it to help other companies. Everything is strictly protected under European privacy standards.
Ready to See What
Your Customers Really Think?
Start for free today. See exactly where your problems are and fix them before they cost you sales.