❓ Frequently Asked Questions (FAQ)
🌟 General Questions
What is Sentor ML?
Sentor ML is an advanced machine learning platform that provides real-time entity-based sentiment analysis through RESTful APIs. Our platform offers:
- 🎯 Entity-specific sentiment detection
- 🌍 Support for 100+ languages
- ⚡ Process 1000+ requests per second
- 🔍 Contextual understanding of text
How do I get started?
- Sign up at sentor.app
- Follow our Quick Start Guide
- Read our API Documentation
What can I use Sentor ML for?
- 📊 Customer feedback analysis
- 💬 Social media monitoring
- 📱 App review analysis
- 📧 Email sentiment tracking
- 🎯 Brand perception monitoring
- 📈 Market research
💻 Technical Questions
What are the technical requirements?
- Any programming language with HTTP capabilities
- TLS 1.2 or higher support
- JSON parsing ability
For detailed requirements, see our Technical Requirements Guide.
How do I authenticate my requests?
We use API key authentication with the x-api-key header. See our Authentication Guide for detailed instructions.
What are the rate limits?
We offer various plans with different rate limits. See our Rate Limits Documentation for current limits and pricing.
How do I handle errors?
Common error scenarios and solutions are documented in our Error Handling Guide.
What makes your entity-based sentiment analysis special?
Unlike general sentiment analysis that evaluates the overall tone of text, our entity-based approach identifies sentiment specifically related to entities mentioned in the text. For example, in “The camera is great but the battery life is terrible,” we can detect positive sentiment for “camera” and negative sentiment for “battery life.”
💰 Billing & Plans
What plans do you offer?
We offer Free, Starter, Premium, and Enterprise plans. Visit our Pricing Page for current plans and features.
Can I try before buying?
Yes! You can:
- Get a free API key with limited usage
- Sign up for a free account at Sentor
How do I upgrade my plan?
Visit your Dashboard Settings or contact sentor@nikx.one for Enterprise plans.
🤝 Support
How do I get help?
🤖 AI & Agent Integration
How do I use Sentor with ChatGPT, Claude, or Cursor?
Sentor is “AI-Ready.” You can simply point your AI tools to our AI-friendly documentation or use our OpenAPI specification located at .well-known/openapi.json.
What is MCP (Model Context Protocol) support?
We support MCP natively. This allows AI agents to “discover” our capabilities (Sentiment Analysis, Clustering, Topic Naming) and use them autonomously. You can find our MCP manifest at sentor.app/.well-known/mcp.json.
Can an AI agent analyze my feedback autonomously?
Yes. By integrating our OpenAPI spec into a Custom GPT (OpenAI) or using MCP (Claude/Desktop Agents), you can authorize an agent to call Sentor APIs on your behalf to perform complex data analysis.
🔒 Data Privacy & AI
Is my feedback data used to train Sentor’s models?
No. We do not use your analyzing data to train our internal sentiment or clustering models for other users. Your data is isolated to your account.
How is my data stored and protected?
We encrypt your data at rest and in transit. While data is mathematically represented for analysis (active learning), it remains strictly under your control. We adhere to strict GDPR retention rules and automatically purge data according to your plan’s retention policy.